Return policy

"Notice regarding cancellation"

 

We accept order cancellations before the item is shipped or manufactured. If your order is canceled, you will receive a full refund. Cancellations cannot be made if the item has already been shipped.

 

"Notice regarding returns"

 

We accept product returns. Customers have the right to request a return within 14 days after delivery of the product. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. A receipt or proof of purchase is required to complete your return. Please contact customer service to ensure your package is sent to the correct address.

 

"Notes"

 

Custom orders and personalized items do not have a 14-day refund right. If the return is due to consumer reasons, the consumer must pay the shipping costs. Specific charges should be based on your chosen courier.

 

If for our reasons, the product received is damaged or incorrect, the consumer will not have to pay the shipping costs for this reason.

 

There are no restocking fees charged to consumers for returning products.

 

"Notice regarding refund"

 

Once your return has been received and inspected, you will receive a receipt notification via email. You will also be notified if your refund is approved or denied. If approved, your refund will be automatically applied to your credit card or original payment method within a certain number of days.

 

"If your refund is delayed or missing"

 

If you haven't received your refund yet, please check your bank account first. Next, try contacting your credit card company. It may take some time for your refund to be officially posted. Next, contact your bank. Refunds usually take some time to process before they are posted. If you've done all of this and still haven't received your refund, please contact us.

 

Please contact customer service to confirm your return address.